Personnel Management

Course CodeVBS107
Fee CodeS3
Duration (approx)100 hours
QualificationStatement of Attainment
Learn to manage staff 

Lesson Structure

There are 10 lessons in this course:

  1. Human behaviour
    • Individual and group behaviour
    • Perception
    • Gestalt theory of perception
    • Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
    • Perception and reality
    • Selective attention
    • Central traits
    • Attribution
    • Kelley's theory of attribution
    • Changing perceptions
    • Defence mechanisms
    • Psychologically healthy individuals
    • Influences on human behaviour
    • Socialisation
    • Family influence
    • Influence of school
    • Influence of peers
    • Influence of society
  2. Workplace communications
    • Communication defined
    • Variables affecting communication: context, nature and quality of the transmitted message and the received message
    • Effective communication
    • Listening effectively
    • Giving clear instructions
  3. Workplace conditions
    • Unions
    • Duty of care
    • Workplace safety
    • Costs of illness and injury
    • Lifting and manual handling
    • Protective equipment
    • Workplace bullying and violence
    • Workplace design; physical and psychological factors
    • Colour
    • Office landscaping
  4. Controlling Operations
    • Supervising staff: listening, informing, leading
    • Managing a project
    • Applying standards
    • Monitoring performance
    • Regulating progress
    • Giving directives and introducing change
    • Dealing with contingencies
    • Developing contingency plans
    • Problem solving methodology
    • Stock control
    • Quality control
    • Production control
    • Labour utilisation control
    • Financial control
  5. Recruitment and Induction
    • Advertising a position
    • Interviewing
    • Interview guidelines
    • Interview questions
    • Types of questions
  6. Staff training
    • Responsibilities of a trainer
    • Factors affecting learning: Attention, intelligence, self esteem. etc
    • How we learn
    • Memory
    • Assessing training needs
    • Sources of information for a needs assessment
    • Communication skills for trainers
    • Body language
    • Reasons that people do not learn -communication barriers
    • Developing conversation
    • Effective questioning
    • Motivating learners
    • Principles of learning
    • Adult learners
  7. Work teams
    • Conformity -Heiders Balance Theory
    • Different styles of handling conflict
    • Delegation
    • Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
    • Conflict handling tequniques
    • Dealing with anger (in yourself and in others)
    • Negotiation
    • Joint problem solving approach
    • Mediation
    • Negotiation problems
  8. Positive Discipline
    • Static and dynamic principle
    • Giving praise
    • Enforcing rules
    • The disciplinary interview
    • Changing behaviour -classic and operant conditioning
    • Reinforcement
    • Punishment
  9. Grievances and Complaints
    • Detecting a problem
    • Guidelines for dealing with grievances
    • Reducing grievances
    • Applying the formal problem solving technique
  10. Monitoring and Reporting
    • Monitoring performance
    • Observation
    • Regular review
    • Scheduled evaluations
    • Report writing
    • Work study
    • Techniques of work study
    • Work measurement

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.